YONEX Adopts DottedSign to Cut Administrative Time by 90%
Amid growing momentum around ESG initiatives and digital transformation, organizations are re-examining their internal document workflows. Paper contracts are increasingly being replaced with digital documents to prevent complex administrative processes from draining valuable team capacity. YONEX, the internationally renowned sports brand, faced the need to process and return hundreds of documents each month and decided to implement eSignatures to digitize its document workflows. The shift not only significantly reduced operational costs but also freed up substantial administrative time across the organization.
eSignature Solves Three Major Pain Points: Cost, Efficiency, and Tracking
Before adopting eSignatures, YONEX’s finance and sales teams spent a considerable amount of time each month handling sales returns, allowances, and receipt documentation.
The process involved multiple manual steps: printing documents, binding them, sending them by mail, waiting for dealers to sign and return them, and finally scanning them for recordkeeping. In addition to consuming significant manpower, mailing costs alone exceeded USD 312 (NT$10K) per month. Even more challenging was the difficulty of tracking document signing progress.
For example, dealers were required to complete document processing by a specified date to qualify for certain discount terms. However, paper documents were often delayed in transit, forcing internal staff to spend additional time chasing signatures and confirming document status. This created ongoing management pressure and increased operational costs.
In reality, the team’s time is far better spent on high-value activities such as customer relationship management, business strategy, and market expansion—rather than repeatedly handling mail and tracking document progress.
Compliance and Local Support Are Key: Over 90% of Dealers Adopted eSignatures
As a globally recognized sports equipment manufacturer, YONEX is committed to ESG sustainability. Beyond using eco-friendly materials and planning carbon footprints in its manufacturing processes, the company has also been advancing internal paperless initiatives and gradually promoting digital contract signing and archiving externally.
When evaluating eSignature solutions, compliance was a top priority. All document signing needed to comply with Taiwan’s Electronic Signature Act. Developing an in-house system would have required significant investment in compliance and verification processes.
Instead, YONEX implemented DottedSign through FUJIFILM Business Innovation, gaining access to local support that aligns with the practical needs of Taiwanese enterprises and their dealer networks. Each signed document includes a complete audit trail, ensuring that all signing activities are traceable, legally binding, and securely archived.
Working closely with its dealers, YONEX has successfully driven the adoption of eSignatures across its network. To date, nearly 90% of dealers have adopted eSignatures, and 80% of documents are completed within three days.
Previously, staff had to manually stamp documents, send them via mail, scan returned paperwork, and verify records. Handling paper documents required more than 20 hours per month. After fully digitizing the process, the same tasks now take approximately two hours, reducing administrative workload by 90%.
With automated tracking and archiving, employees no longer need to manually monitor document status, significantly easing management pressure and lowering personnel costs.
Next Step: Advancing Paperless Operations and Unlocking Business Potential
With the support of FUJIFILM Business Innovation, YONEX has transformed a high-cost, low-efficiency paper-based process into a fast, compliant, and fully traceable digital workflow through DottedSign.
Looking ahead, YONEX plans to expand eSignature adoption to additional use cases, including recruitment documents, employee paperwork, dealer contracts, and athlete sponsorship agreements. These initiatives will further integrate paperless operations into daily business practices while advancing the company’s ESG sustainability strategy.
YONEX’s success story highlights the strategic value of digital transformation. eSignature solutions are not merely software tools—they function as a critical component of operational collaboration. By eliminating repetitive administrative tasks, they free employees to focus on higher-value work such as strengthening customer relationships, developing business strategies, and expanding market opportunities.
If your organization is also managing a large volume of documents or looking to streamline administrative workflows, DottedSign’s eSignature solution can help optimize operations and significantly improve cost efficiency.
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*This case study is intended solely to describe the use of the “DottedSign” service by Yonex Co., Ltd. It does not constitute a recommendation, endorsement, or guarantee of the products or services of Kdan Mobile Software Ltd. by Yonex Co., Ltd., its parent company “Yonex Co., Ltd. (Japan),” or any of its affiliates.
